Sometimes CSV files for our Bulk Upload feature can be finicky! One thing you want to make sure is that your CSV file is saved as Unicode (UTF-8). That should be the default, but if you are having issues and you've found this article, re-open your csv file in what program you use (Excel or Numbers most likely) and export it/save it as Unicode (UTF-8). Then go back and try uploading that file in our Bulk Upload feature. It should work! Let us know. And thanks!