My students progress on mobile isn't showing in my gradebook

Your students may have seen an alert on their phone that looks something like this:  

Luckily there is a way to troubleshoot this situation.  In this article, we will present detailed steps to help your student's mobile app connect with your gradebook.

Why is this happening?

There is no one at fault; it is just a small technology quirk in the main website that hosts your course (and gradebook). A students mobile app can only "talk" with your gradebook if they have launched each assignment once from within your main course website. 

Let them know: all they need to do is load each Cerego assignment from their account on your main course website for the connection to be made.  Then your gradebook can send a request to Cerego to pass back any progress they have made on the mobile app. 

Here are is detailed steps to help you walk them through this grade sync process. 

Step 1:  Log in to your main course website

Cerego works with a variety of learning technology partners, but some of the most common are:

• Mindtap by Cengage
• Elsevier Adaptive Learning
• Canvas 
• EdX
• NYU Classes
• and more

Whatever your platform, guide your students to go ahead and log in. 

Step 2:  Open each Cerego assignment 

One at a time, students should open each assignment that they would like to sync with their Cerego mobile app. 

In some cases, Cerego may be embedded on a page of your course.  If that's the case, they should scroll to the frame showing your Cerego assignment.

Step 3:  Save each by clicking 'Exit'

As soon as the assignment fully loads, your course will be able pass that student's grades back and forth with the Cerego mobile app.  To be sure each assignment has loaded, we recommend that student's click the 'Exit' button on the top right of the assignment screen.  This will launch a message confirming that progress has saved.  This is an optional step.

Every assignment that students are learning on mobile needs its own sync, so make sure they repeat these steps for everything they'd like to study on their phone. 

If their Cerego app has shown them a list of 'out of sync' assignments, this list will update within a minute after the steps above have been completed.  

Please write support@cerego.com if you have any other question about this process or need further support.